Frequently asked questions

• Getting Started

  • How do I sign up for Qwaya?
  • How does the trial period work?
  • Where do I find my existing FB campaigns in Qwaya?
  • Can I schedule a training session?
  • How do I import images?

• Plans & Billing

  • What is the difference between the pricing plans?
  • Can I switch plan?
  • How do I cancel my account?
  • How do I pay for Qwaya?
  • Do I pay for clicks and impressions to Qwaya or to Facebook?
  • How do I change bid on my ads?
  • How do I change the Daily Budget on my campaign?
  • Can I change from CPC to CPM?

• Create ads

  • Can I set a lifetime budget?
  • How do I create a mobile app install ad?
  • How do I advertise a Facebook page, app or event?
  • What is an open-graph sponsored story?
  • How do I edit my templates?
  • I can’t see my templates

• Manage accounts

  • I can’t see my Facebook page in Qwaya?
  • Can I work with several Facebook Ad accounts in Qwaya
  • What different levels of access over Facebook ad accounts are there?
  • How do I become an admin or a general user over a Facebook ad account?
  • How do I give someone else access over my Facebook ad account?
  • Can I give someone else permission to create ads for my Facebook objects?
  • I want to rename my Ad Account
  • How do I change login from Facebook Connect to username and password?
  • How do I change my password?
  • What is a Facebook business account, and how do I get one?
  • How do I add an admin to a page?
  • How do I add an admin to my app?
  • Why do I have duplicate ad accounts on my dashboard?
  • How do I invite a colleague?

• Conversion tracking

  • How do I set up conversion tracking?
  • I can’t see my stats from Google Analytics in Qwaya
  • Will Qwaya create an unique URL for each ad?
  • What conversion metrics can I see in Qwaya?
  • Can I track my campaigns in Google Analytics?

• Ads delivery

  • Only a few ads in my campaign get impressions
  • My ads are active but they don’t get impressions.
  • How do I know if my ads are published or not?

• Reporting

  • How can I identify what action has occurred?
  • Can I create my own canned report?
  • My statistics are different in Qwaya and Facebook